Frequently Asked Questions

The application supports the following 64-bit versions of Windows:

  • Windows 10 or higher
  • Windows Server 2016 or higher

If the application has enough permissions it will export the following items:

  • Users (including deactivated users and guests)
  • Public channels & messages in them (including archived channels)
  • Private channels & messages in them (including archived channels)
  • Uploaded files (all types of files, e.g. PDFs, documents, images, screenshots, audio, and video, etc.)
  • Direct messages (including messages to yourself)
  • Group direct messages
  • Threaded messages
  • Messages of deactivated users
  • Messages of guest users
  • Pinned items

Read more about Backupery for Slack export structure.

Yes, it is possible. Besides the Slack-standard export format, the exported data is also converted to HTML so it could be easily viewed by any web browser.

Yes, it is possible. Backupery for Slack also exports the data in a Slack-standardized format (zip archive which contains JSON files), so the exported data could be imported back to Slack if necessary. Read file import notice.

Security is very important for us because we understand we are working with sensitive information. That is why the applications work locally, without storing or processing your data by any third-party web service. The applications use an industry-standard way to get access to Slack (OAuth 2.0), so you do not need to share your Slack username and password with the Backupery applications. All the communications with Slack services are made by a secure HTTPS protocol. Also, we are utilizing the best practices to build our applications: we use well-known development software and trusted third-party components. All our software signed with a digital signature to confirm the identity.

You can backup multiple Slack workspaces one by one. Read more about that here.

At the moment of writing, we are not aware of any notifications being sent to admins, owners, or any other members about unauthorized installation attempts.

Yes, it will work, but please keep in mind that if you are on the Free plan on Slack, they are giving full access to the past 90 days of message history and file storage (it’s a Slack limitation, not ours). It's possible to unlock this limitation by buying a Slack paid plan for a month, for example.

Yes, it is possible. You can use the application for different E-Discovery processes.

Yes, it is possible. You can use the application to comply with different internal and external compliance procedures.

Yes, the application saves free storage space by deleting obsolete backup snapshots.

Yes, the application allows you to set periods for automatic backups to meet any schedule.

Yes, it supports Org-wide installation on Slack Enterprise Grid.

  • The Standard license allows the app to export the data (public & private channels, direct messages, files, etc.) related to the installing user (the user who installs the app). For example, if the user takes part in a conversation, then the whole conversation is exported (including messages and uploaded files of all members). If the user is not in a conversation, the conversation is not exported.
  • The Pro license additionally allows the app to export conversations where the installing user does not participate. To export a channel or DM where the installing user does not take part in, it is necessary to make some additional setup: In other words, use the Pro license if you need to export the channels and direct messages that are related to a whole Slack workspace, not to a specific user. Usually, the Pro license allows you to export more data than the Standard license (as it can access more data than the installing user can access).

Sure, we provide customization services for building a wide range of custom features and integrations. Just drop us a line if you are interested and we’ll provide more information on this.