If you are not 100% satisfied with your purchase, within 30 days from the purchase date you may either request a full refund or exchange the product for another product of equal value. Backupery may grant extensions to 30 days period for some special cases and Products at its discretion.
To place a refund, return or exchange request for an order, you would need to contact Backupery via any convenient way, for example: https://www.backupery.com/contact-us/
Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.
You may submit a request to cancel your order on the same day the order was placed.
Payments are refunded as follows:
- Credit / Debit Cards payments will be refunded within one (1) business days;
- Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
- PayPal payments will be refunded within one (1) business day;
- Other payment methods will be refunded between five (5) to seven (7) days.